Frequently Asked Questions

What are preserved roses?

How long do preserved roses last?

Where is the best place to keep the preserved rose arrangement?

Do these roses require any maintenance?

Can the roses be removed from box?

Can I preorder an arrangement for a later date?

Do you ship nation-wide?

Do you ship internationally?

Do you do same day delivery?

Could I add a personal message to the receiver?

Are preserved roses toxic?

Do preserved roses smell?

How are preserved roses shipped?

Can I create a custom arrangement?

What you need to know when your preserved roses arrangement arrives

RETURN POLICY

Le Jardin Infini does not provide any refunds or exchanges because every arrangement is made per order. All orders before 2:00 PM Eastern Standard Time are arranged and shipped the same day if required. Should you need to cancel your order, you must do so within 24 hours of placing your order, unless it is an order placed for same day delivery, overnight and express since we work speedily to process and ship your order in a timely manner.

If your order is already being processed, we will not be able to cancel your order.

Please contact info@lejardininfini.com and one of our specialist will contact you as soon as possible to assist you with any questions or concerns.