Route Frequently Asked Questions

Use to explain Route - Visual Tracking Only

What is Route?

Use to explain Route+ - Package Protection Only

What is Route+?

Use to explain Route - Visual Tracking and Package Protection

What is Route?

Use to explain general shipping, tracking, and claims questions

Where is my order?

What if my order never arrives or is stolen?

What if my order is damaged?

What do I get when I insure my order with Route+?

What are Route’s terms and conditions?

How do I file a claim for my lost, stolen or damaged order?

Does Route+ cover stolen items?

Is Route a licensed insurance company?